Refund, Returns & Warranty Policy

At All In Watches, we want customers to feel confident when ordering from us. Please read the below policy carefully before placing an order.

This policy applies to purchases made directly from All In Watches through our official online store.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection laws.

1. Returns

You may request to return your order within 7 days of delivery, provided the item is still in its original condition.

To qualify for a return, the watch must be:

• Unused and unworn

• In its original packaging

• Complete with all included items, packaging, tags, protective coverings, and accessories

• Not damaged, altered, scratched, dropped, or tampered with

• In a condition that allows the item to be resold as new

Please do not remove protective coverings, stickers, or packaging unless you are satisfied with the product and intend to keep it.

All returns must be approved by All In Watches before the item is sent back.

2. How to Request a Return

To request a return, please contact us with your order number and reason for return.

Email: info@allinwatches.co.za

Please include:

• Your full name

• Order number

• Reason for the return

• Photos or video of the item and packaging where relevant

We will review your request and provide the next steps.

3. Change-of-Mind Returns

Change-of-mind returns may be accepted only if the item meets all return conditions listed above.

The customer is responsible for return courier costs unless the return is due to an error made by All In Watches.

Courier fees, payment processing costs, and handling costs may be deducted where applicable.

If the returned item or packaging is damaged, incomplete, or no longer in resellable condition, All In Watches reserves the right to refuse the return or apply a reasonable handling/restocking deduction.

4. Items Already Delivered

Once delivery has taken place, cancellations, returns, or exchanges will only be handled according to this policy.

The item must first be returned to us and inspected before any refund, exchange, or store credit is processed.

Refunds will not be processed before the returned item has been received and checked by All In Watches.

5. Orders Already in Transit

Once your order has been dispatched and handed over to the courier, it cannot be cancelled, stopped, or rerouted mid-delivery.

You will need to receive the order first and then request a return if required.

Return courier costs may apply.

6. Refunds

Approved refunds are processed only after the returned item has been received and inspected.

Refunds may take 7 to 14 business days to be processed after approval.

Once the refund has been processed, your bank or payment provider may take additional time to reflect the funds in your account.

Refunds are made to the original payment method where possible.

7. Damaged, Incorrect, or Defective Items

If your item arrives damaged, incorrect, or defective, please contact us as soon as possible.

You must notify us within a reasonable time after receiving the order and include clear photos or video showing the issue.

If the issue is confirmed to be due to a product fault or an error on our side, we will assist with the correct remedy, which may include repair, replacement, exchange, or refund depending on the situation.

8. Warranty Information

All In Watches covers genuine manufacturing defects on watches purchased directly from our official store.

Warranty claims apply only to the original purchaser and must be supported by a valid order number or proof of purchase.

The warranty covers manufacturing faults only. It does not cover:

• Normal wear and tear

• Scratches, dents, marks, or cosmetic damage from use

• Damage caused by dropping, impact, accidents, misuse, or neglect

• Water damage caused by incorrect use

• Damage caused by opening, modifying, or repairing the watch through an unauthorised person

• Strap, bracelet, clasp, glass, crown, or battery wear from normal use

• Loss, theft, or damage after delivery

All warranty claims must be inspected before approval.

9. Batteries

Watches are battery-operated products and batteries may require replacement from time to time.

Battery life can vary depending on storage time, usage, and product movement before and after delivery.

Batteries are considered consumable items and are not covered as a manufacturing defect unless the issue forms part of a confirmed product fault.

If a watch stops ticking, the battery should be checked or replaced first by a reputable watch repair store.

10. Water Resistance

No watch should be treated as fully waterproof unless clearly stated by the manufacturer.

Water resistance ratings can be misunderstood, and exposure to water should be avoided unless the watch is specifically rated and used correctly.

To protect your watch:

• Do not wear it in hot water, baths, showers, saunas, or steam rooms

• Do not expose it to sudden temperature changes

• Do not operate the crown or buttons while the watch is wet

• Make sure the crown is properly closed before any light exposure to water

• Avoid swimming or heavy water exposure unless the watch is clearly rated for that use

Water damage caused by misuse or incorrect handling is not covered under warranty.

11. Return Condition Inspection

All returned items are inspected once received.

All In Watches reserves the right to reject a return, reduce a refund, or return the item to the customer if:

• The item has been used or worn

• Packaging is damaged or missing

• Protective coverings have been removed

• Parts, packaging, or accessories are missing

• The item is damaged, scratched, altered, or tampered with

• The item cannot reasonably be resold as new

12. Contact

For returns, refunds, exchanges, or warranty-related queries, please contact:

All In Watches
Email: info@allinwatches.co.za
Dispatch location: Rustenburg, South Africa