Shipping Policy

At All In Watches, we aim to make delivery simple, secure, and reliable.

All orders are packed and dispatched from Rustenburg, South Africa. We do not advertise items as available unless stock is on hand and ready to ship.

1. Local Shipping — South Africa

All In Watches offers door-to-door delivery across South Africa.

Delivery is free on all watches and includes tracking.

Estimated delivery time is usually 2 to 5 business days, depending on your location and courier route.

Major cities may receive orders sooner, while regional and outlying areas may take slightly longer.

2. Order Processing and Dispatch

We aim to dispatch orders within 1 to 2 business days after payment has been confirmed.

Orders placed over weekends or public holidays will be processed on the next business day, as courier collections do not usually take place on weekends or public holidays.

During busy periods, dispatch may take slightly longer, but we will do our best to keep you updated.

3. Tracking Details

Once your order has been dispatched, you will receive tracking details by email or SMS.

Tracking allows you to follow your parcel while it is in transit.

Please make sure that your email address, delivery address, and contact number are correct when placing your order.

4. Delivery Address and Contact Details

It is the customer’s responsibility to provide the correct delivery address and contact number.

All In Watches cannot be held responsible for failed delivery, courier delays, or additional courier charges caused by incorrect or incomplete delivery information.

If a parcel is returned to us because the delivery details were incorrect, additional courier fees may apply before the order can be sent again.

5. Courier Delays

All In Watches uses third-party courier services for delivery.

While we do our best to dispatch orders quickly, courier companies operate independently and delays can sometimes happen due to weather, public holidays, high-volume periods, regional routing, or courier operational issues.

All In Watches cannot be held liable for courier delays once an order has been dispatched.

6. Orders Already in Transit

Once an order has been dispatched and handed over to the courier, it cannot be cancelled, rerouted, or stopped mid-delivery.

If you change your mind after the order has already been shipped, you will need to receive the parcel first and then request a return in line with our Refund and Return Policy.

Courier fees related to change-of-mind returns may be the customer’s responsibility.

7. Damaged or Missing Deliveries

If your parcel arrives damaged, or if there is a problem with your delivery, please contact us as soon as possible.

Please include your order number, a clear explanation of the issue, and photos or video where relevant.

We will review the matter and assist with the next steps.